Privacy Policy

Last updated: January 1, 2025

Jantrax, Inc. ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our janitorial operations management platform ("Service").

Please read this Privacy Policy carefully. By using the Service, you consent to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide, including:

• Account Information: Name, email address, phone number, password, and organization details when you register
• Profile Information: Job title, role, profile photo, and preferences
• Employee Data: Information about cleaning staff including names, contact details, work schedules, and time tracking data
• Client Data: Information about your clients and service locations
• Financial Information: Billing details, payment information, and payroll data when using integrated services
• Communications: Messages, feedback, and support requests you send us

1.2 Information Collected Automatically

When you use our Service, we automatically collect:

• Device Information: Device type, operating system, browser type, and unique device identifiers
• Usage Data: Features used, actions taken, timestamps, and interaction patterns
• Location Data: GPS coordinates when using location-based features (with your permission)
• Log Data: IP address, access times, pages viewed, and referring URLs

1.3 Information from Third Parties

We may receive information from:

• Integration Partners: QuickBooks Online, payment processors, and other connected services you authorize
• Identity Verification Services: To verify user identities when required

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve the Service
• Process transactions and manage subscriptions
• Facilitate time tracking, scheduling, and route management
• Enable payroll integration and processing
• Send administrative notifications and updates
• Respond to support requests and communications
• Analyze usage patterns to enhance user experience
• Detect, prevent, and address security issues and fraud
• Comply with legal obligations
• Enforce our terms and policies

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 With Your Consent

We share information when you explicitly authorize us to do so, such as when connecting to third-party integrations.

3.2 Service Providers

We engage trusted third parties to perform services on our behalf, including:

• Cloud hosting and data storage (e.g., Amazon Web Services)
• Payment processing
• Email delivery
• Analytics services
• Customer support tools

These providers are contractually obligated to protect your information and use it only for specified purposes.

3.3 Third-Party Integrations

When you connect integrations like QuickBooks Online, we share necessary data to enable those services. This sharing is governed by both our policies and the third party's terms and privacy policies.

3.4 Legal Requirements

We may disclose information if required by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Government requests
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

3.5 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes, including:

• Financial records: 7 years for tax and audit purposes
• Time tracking records: Duration required by labor laws
• Account information: Until account deletion request is processed
• Backup data: Up to 90 days after deletion

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (TLS/SSL) and at rest (AES-256)
• Secure authentication with password hashing
• Regular security assessments and penetration testing
• Access controls and employee training
• Monitoring for unauthorized access attempts

While we strive to protect your information, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

6. Your Privacy Rights

Depending on your location, you may have rights to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Portability: Request your data in a portable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing for direct marketing or based on legitimate interests
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, contact us at hello@freshstartcleaners.app. We will respond within 30 days.

7. California Privacy Rights (CCPA)

California residents have additional rights under the CCPA:

• Right to know what personal information is collected and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

We do not sell personal information. To make a CCPA request, contact hello@freshstartcleaners.app or call +1 (301) 767-5985.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant authorities
• Compliance with applicable data transfer frameworks

9. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and authentication
• Remember your preferences
• Analyze usage and improve the Service
• Provide personalized content

You can manage cookie preferences through your browser settings. Disabling cookies may affect Service functionality.

11. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy and updating the "Last updated" date. Your continued use after changes constitutes acceptance of the updated policy.

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Jantrax, Inc.
Email: hello@freshstartcleaners.app
Website: www.jantrax.com
Phone: +1 (301) 767-5985

For data protection inquiries in the EU, you may also contact our Data Protection Officer at dpo@jantrax.com.